POLICIES & SUPPORT

Essential Information and Assistance for Our Customers

TERMS AND CONDITIONS

This website is owned and operated by Kangook Canada. These Terms set forth the conditions under which you may use our website and services as offered by us. This website offers visitors information about powered paragliding and specifically the Kangook product line. The information provided is not intended to replace qualified instruction. By accessing or using the website of our service, you confirm that you have read, understood, and agree to be bound by these Terms.

When purchasing a paramotor or accessory, you agree that: (i) you are responsible for thoroughly reviewing the full item listing before making a commitment to purchase; (ii) you enter into a legally binding contract to purchase an item when you commit to buy that item and you complete the checkout payment process.

The prices for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax, applicable in Canada, is available on the payments page.

You agree to indemnify and hold Kangook Canada harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products offered on the website.

REFUND / RETURN POLICY

Due to the specialized nature of aviation equipment, we are unable to accept refunds or returns of complete paramotors or any structural components of a paramotor. This policy is in place to ensure the safety and integrity of our aviation products.

However, you may cancel any order before it has been shipped for a full refund. If you need to cancel your order, please contact us immediately to process your request.

For spare parts, we accept returns within 30 days of receipt, provided the items are in new and unused condition. Upon successful return and inspection of the spare parts, you will be refunded the full purchase price, excluding any shipping costs incurred. To initiate a return for spare parts, please contact us at contact@kangook.com with your order details and reason for return.

Please send your return to: 2699 5e Avenue Suite 20, Shawinigan, QC G9T 2P7, Canada. It is advisable to use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

WARRANTY

Kangook Paramotors takes great pride in offering an industry-leading warranty covering all aspects of our workmanship for 3 years. This comprehensive warranty extends to the frame, cage, and harness, ensuring our customers receive products of the highest quality and durability. Additionally, the engines incorporated into our paramotors come with their respective manufacturer’s warranties, providing further assurance and support tailored to each component’s specific needs.

PRIVACY POLICY

We receive, collect, and store any information you enter on our website or provide to us in any other way. Additionally, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login details; email address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (excluding credit card information, which is processed through a secure third-party payment processor), comments, feedback, product reviews, recommendations, and personal profile.

If you don’t want us to process your data anymore, please contact us at contact@kangook.com or send us mail to: 2699 5e Avenue Suite 20, Shawinigan, QC G9T 2P7, Canada.

LIABILITY

Operating a paramotor involves inherent risks. The paramotor pilot bears sole responsibility for assessing all aspects of flight readiness. This includes, but is not limited to, evaluating the condition of all flight equipment, compliance with local aviation laws and regulations, weather conditions, the pilot’s mental and physical readiness, and any other factor that may impact the safety of the flight. Neglecting these responsibilities could lead to serious injury or even death.

In Canada, the regulations governing the operation of Paramotors/Motorized Paragliders (PPG) may vary by province, territory, and municipality. Prior to flight, it’s essential to verify and adhere to any local licensing requirements, as well as all applicable laws, rules, and regulations. A comprehensive preflight inspection of your aircraft is crucial before every take-off. As the pilot in command, you are solely accountable for the decisions made and actions taken during your flight. Should your paramotor equipment exhibit any malfunction or issue, you must resolve this before attempting to fly.

Remember: Take-offs are optional; landings are mandatory. Always prioritize safety and adhere to best practices in aviation to ensure a secure and enjoyable flying experience.

HAVE QUESTIONS? WE'RE HERE TO HELP.

Should you have any inquiries or concerns regarding our Terms of Use, or if you wish to report a potential breach of this agreement, please don’t hesitate to reach out. You can contact us through email at contact@kangook.com for assistance.

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